Is this Santo Refugio Heritage Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Santo Refugio Heritage Hotel have a swimming pool?

Yes, this Santo Refugio Heritage Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Santo Refugio Heritage Hotel?

Best-rates for the Santo Refugio Heritage Hotel starts from $80 per night with includes Balcony/Terrace, Accessibility, Business Services, Wellness Facilities, Bar, Guest Services, Child Friendly, Parking, Internet, Sports/Activities, Bedding/Linens, Breakfast, Pool, Fireplace/Heating, Laundry, TV, Restaurant, Toiletries, Entertainment, Kitchen, Designated Smoking Area with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Santo Refugio Heritage Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Santo Refugio Heritage Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Santo Refugio Heritage Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Santo Refugio Heritage Hotel?

Based on the information reported by the owner or manager, the Santo Refugio Heritage Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Santo Refugio Heritage Hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Santo Refugio Heritage Hotel | Hotel in San Andrés Cholula

| 9.4 (70 Reviews) | 1 Bathroom

Cholula Hotel | Santo Refugio Heritage Hotel

Hotel in Cholula, San Andrés Cholula

Hotel with free parking, near Great Pyramid of Cholula
Along with an indoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a refrigerator in a common area, and conference space are onsite.
Santo Refugio Heritage Hotel offers 4 accommodations with iPod docking stations and MP3 docking stations. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An indoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Parking

Pool

Designated Smoking Area

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Bathrobes

Rainfall showerhead

Toilet paper

Shower

Towels

Hair dryer

Soap

Free toiletries

Shampoo

Bedroom

Down comforter

Pillow menu

Blackout drapes/curtains

Premium bedding

Bed sheets

Desk

Mobile key entry

Iron/ironing board

Electrical adapters/chargers

Individually furnished

Laptop-compatible safe

In-room massage

Local maps

Turndown service

Guidebooks/recommendations

Laptop-friendly workspace

Individually decorated

Breakfast

Cooked-to-order breakfast available for a fee daily 8:00 AM–noon: MXN 195-390 for adults and MXN 95-225 for children

1 restaurant

1 bar

Minibar

Coffee/tea maker

Champagne service

Parking

Onsite parking options include a carport and a garage

Limited onsite parking (max 10 spaces per unit)

RV/bus/truck parking (surcharge) on site

Free covered self parking on site

Accessibility

This property does not have elevators

Upper floors accessible by stairs only

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Health/beauty spa

Hiking/biking trails

Indoor pool access

Outlet shopping

Swimming

Private picnics

Indoor pool

Children's pool

Access to nearby indoor pool

Entertainment

Cable channels

32-inch LCD TV

MP3 dock

General

Conference space (1292 square feet)

Meeting rooms - 2

Reception hall

Banquet hall

Library

Lockers available

Spanish

Italian

English

Fireplace in lobby

Telescope

Shared refrigerator

Romance packages available

Communal living room

Designated smoking areas (fines apply)

Shared microwave

Couples dining

Guest Services

Changing table

Art supplies

Children's books

Children's pool

Indoor pool

Access to nearby indoor pool

Luggage storage

Turndown service

24-hour front desk

Wedding services

Porter/bellhop

Dry cleaning service

Daily housekeeping

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Pool sun loungers

Terrace

Outdoor furniture

Garden

Pool umbrellas

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 10:00 pm contactless check-in available early check-in fee: mxn 350 early check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available express check-out available late check-out fee: mxn 350 late check-out subject to availability

Child Policy

Children are welcome. kids stay free! children 6 years old and younger stay free when using existing bedding.

Payment Policy

Fee for cooked-to-order breakfast: approximately mxn 195 to 390 for adults, and mxn 95 to 225 for children pet deposit: mxn 1000 per stay pet fee: mxn 590 per pet, per day service animals are exempt from fees early check-in fee: mxn 350 (subject to availability) late check-out fee: mxn 350 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 22 lbs per pet) food and water bowls and an off-leash area are available pets allowed for an extra charge of mxn 590 per pet, per day, plus a deposit of mxn 1000 per stay pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

cynthia

Nov 18, 2025 12:36:18 PM

Review Score: 10

Summary: First of all, the best thing about this hotel is the wonderful hostess at the desk. She made me feel at home there, even though I didn't speak much spanish at all. We had a nice slow conversation when I first got there, not just about the hotel, but about music. I felt so at home from the minute I arrived! There was a wedding going on while I was there which made me feel so happy. I was there alone and enjoyed the sounds of joy so much. The beds were top notch comfy and the room was very clean and spacious. I slept so well! The terrace overlooked a beautiful garden area, and it was so peaceful. If you're looking for somewhere super nice and comfortable and spacious, this is the one. The people there are warm and welcoming, and the room was superb. I'm very glad I stayed there. I even stayed a night longer than I planned because I loved it so much.

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Room Arrangement

Room Info	Facilities
Superior Room, 1 King Bed Room Size: 484 square feet m² 1 King Bed	General Pet-friendly room, Number of living rooms 0, Private bathroom, Rollaway/extra beds (free), Number of bedrooms - 0, Square feet - 484, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Number of bathrooms - 1
Design Double Room Room Size: 452 square feet m² 2 Double Beds	General Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Room and bed type depend on availability check-in, Ping - 13, Square feet - 452, Extra bed count 2, Number of bathrooms - 1, Free cribs/infant beds, Square meters - 42, Private bathroom, Rollaway/extra beds (free), Pool view, Bathroom grab bars, Day bed, Bed count minimum 2, Bed count maximum 2
Design Room Room Size: 344 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 344, Extra bed count 2, Number of bathrooms - 1, Free cribs/infant beds, Ping - 10, Square meters - 32, Private bathroom, Rollaway/extra beds (free), Pool view, Bathroom grab bars, Day bed, Bed count minimum 1, Bed count maximum 1