Is this Alaya Tulum pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Alaya Tulum have a swimming pool?

No, this Alaya Tulum does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Alaya Tulum?

Best-rates for the Alaya Tulum starts from $393 per night with includes Ocean View, Spa, Bar, Child Friendly, View, Bedding/Linens, Wellness Facilities, Restaurant, Toiletries, Guest Services, Accessibility, Balcony/Terrace, Transportation/Shuttle, Internet, Laundry, Air Conditioner, Designated Smoking Area with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Alaya Tulum a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Alaya Tulum wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Alaya Tulum has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Alaya Tulum?

Based on the information reported by the owner or manager, the Alaya Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Alaya Tulum?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Alaya Tulum | Hotel in Tulum

| 9.6 (450 Reviews) | 1 Bathroom

Hotel in Zona Hotelera, Tulum

Beachfront, with spa services
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and spa services.
Alaya Tulum offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Designated Smoking Area

View

Ocean View

Balcony/Terrace

Accessibility

Transportation/Shuttle

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Shower

Free toiletries

Bathrobes

Towels

Hair dryer (on request)

Rainfall showerhead

Bedroom

Air conditioning

Blackout drapes/curtains

Ceiling fan

Bed sheets

Premium bedding

Window screens

Water-efficient toilets only

Laptop-compatible safe

Access via exterior corridors

In-room massage

Breakfast

Room service available

1 beach bar and 1 bar

1 restaurant

Local meal delivery service

Parking

Ferry terminal shuttle (surcharge)

No onsite parking available

Bus station shuttle (surcharge)

24-hour roundtrip airport shuttle (surcharge)

Free offsite parking

Accessibility

This property does not have elevators

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Accessible airport shuttle

Activities

Ecotours

Snorkeling

Windsurfing

Fishing

Health club access

Access to nearby health club

Fitness center

Spa services

Yoga classes

Bicycle rentals

General

Water dispenser

Front-desk safe

English

Portuguese

Spanish

Biodegradable drinking straws

Romance packages available

Beach towels

Designated smoking areas

Mosquito nets

Guest Services

Dry cleaning service

Porter/bellhop

Tour/ticket assistance

Front desk (limited hours)

Daily housekeeping

Wedding services

Concierge services

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Garden

Beach loungers

Terrace

Beachfront location

Spa

Massage - deep-tissue

Massage - hot stone

Manicures and pedicures

Massage - Swedish

Facials

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 9:30 pm contactless check-in available minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. rollaway/extra beds are available for usd 45.0 per night.

Payment Policy

Airport shuttle fee: usd 319 per vehicle (roundtrip, maximum occupancy 4) pet fee: usd 25 per pet, per stay rollaway bed fee: usd 45.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 33 lbs per pet) pets allowed for an extra charge of usd 25 per pet, per stay pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Barbara

Jan 16, 2026 09:56:39 AM

Review Score: 10

Summary: Lovely stay! I enjoy resorts with fewer rooms. Alaya was perfect!! Beautiful room. Beautiful beach location. Exceptional staff. Onsite restaurant, morning yoga & beach front massages was a plus, plus. Definitely going to stay here again!!

See All Reviews

Room Arrangement

Room Info	Facilities
Suite, 1 King Bed, Beach View, Oceanfront Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 1, Balcony, Beach view, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1, Free cribs/infant beds
Deluxe Suite, Balcony, Partial Ocean View Room Size: m² 2 Double Beds	General Private bathroom, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Partial ocean view, Balcony, Bed count minimum 2, Bed count maximum 2
Suite, Balcony, Ocean View Room Size: m² 1 King Bed	General Rollaway/extra beds (surcharge), Private bathroom, Number of bedrooms - 1, Balcony, Bed count minimum 1, Extra bed count 1, Ocean view, Bed count maximum 1, Free cribs/infant beds
Family Room, 2 Queen Beds, Partial Ocean View Room Size: m² 2 Queen Beds	General Private bathroom, No rollaway/extra beds, Number of bedrooms - 1, Partial ocean view, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Apartment, Kitchenette Room Size: m² 1 King Bed	General Private bathroom, No rollaway/extra beds, Kitchenette, Paper towels, Number of bedrooms - 1, Garden view, Bed count minimum 1, Bed count maximum 1, Free cribs/infant beds
Villa, Garden View Room Size: m² 1 King Bed	General Private bathroom, No rollaway/extra beds, Number of bedrooms - 1, Garden view, Bed count minimum 1, Bed count maximum 1, Free cribs/infant beds
Panoramic Villa, 2 Bedrooms, Ocean View Room Size: m² 3 King Bed and Queen Beds	General Rollaway/extra beds (surcharge), Kitchenette, Number of bedrooms - 2, Laptop-friendly workspace, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Separate dining area, Private bathroom, Furnished balcony or patio, Paper towels, Desk, No cribs (infant beds), Wardrobe or closet, Kitchen island, Separate sitting area, Private plunge pool, Bed count maximum 3, Ocean view, Bed count minimum 3
Family Villa, Balcony Room Size: m² 2 Queen Bed and Twin Bunk Bed	General Private bathroom, No rollaway/extra beds, Number of bedrooms - 2, No cribs (infant beds), Garden view, Balcony, Bed count maximum 3, Bed count minimum 3